Krkya Privacy Policy — Your Data, Our Responsibility

Your privacy at krkya is our highest priority. On this page, we explain in detail how your personal information is collected, stored, and kept secure.

Last updated: January 2025

Encrypted data storage Secure account protection No data sharing with third parties GDPR-compliant policy Mobile-first security SSL secured connection Transparent data policy Encrypted data storage Secure account protection No data sharing with third parties GDPR-compliant policy Mobile-first security SSL secured connection Transparent data policy

What data we collect and why

Personal Identity Information

When you register at krkya, we collect your name, email address, mobile number, and date of birth. This information is essential for creating your account and verifying your identity. We are required by applicable laws in Bangladesh to confirm user age, which is why this information is collected. Your identity information is never sold or transferred to third parties. All data is protected using industry-standard encryption technology.

Financial & Transaction Information

Payment information required for deposits and withdrawals is collected, however full bank card numbers are not stored on our servers. All financial transactions are processed through secure third-party payment gateways. We only record transaction history and amounts, which are necessary for account management. This information is stored securely in compliance with Bangladesh's financial regulations. Protecting your financial privacy is our utmost commitment.

Usage & Activity Data

Information about how you play games on the platform, which pages you visit, and how long you remain active is automatically collected. This data is used to improve our service quality and provide you with a more relevant experience. Browsing behavior is analyzed through cookies and similar technologies, subject to your consent. Gaming patterns are monitored to ensure responsible gaming, and assistance is provided when needed. You can change your cookie preferences at any time.

Data Use, Retention & Your Rights

Purpose of Data Use

Account Creation & Identity Verification
Payment processing & transaction verification
Customer service & support
Informing you about promotions & offers
Responsible gaming monitoring
Platform security & fraud prevention
Fulfillment of legal obligations

Your Rights

Right to access your stored data
Right to request correction of inaccurate information
Request to delete specific data
Opting out of marketing communications
Right to data portability
Right to object to processing
Option to file a complaint

Data Retention & Security

We retain your information for as long as your account is active and for as long as necessary to meet applicable legal obligations. After account closure, financial records may be kept for a specified period in accordance with Bangladeshi regulations. krkya keeps your data secure through SSL encryption, firewall protection, and regular security audits. Our servers are hosted in high-standard data centers with both physical and digital security measures in place. In the event of any data breach, we will promptly notify affected users as required by law.

Privacy FAQ

No, krkya never sells your personal information to third parties for commercial purposes. However, limited data may be shared with trusted partners for payment processing, identity verification, and technical services. Strict confidentiality agreements are maintained with these partners. Providing information in response to valid requests from legal authorities is a legal obligation on our part. Any data sharing is always governed by this privacy policy.

Yes, you can request deletion of your personal data at any time. To do so, send an email to [email protected] with the details of your request. However, financial transaction records may need to be retained for a specified period in accordance with Bangladesh's legal requirements. We typically process such requests within 30 business days. If there is any obstacle to fulfilling your request, we will inform you of the reason.

Yes, krkya uses cookies to improve service quality and personalize your experience. Essential cookies are necessary for the platform's core functionality, while analytics cookies help us enhance our services. You can manage optional cookies through your browser settings. Disabling cookies may limit certain platform features. We never use cookies that are harmful or collect unauthorized data.

Yes, this policy may be updated from time to time due to service improvements or legal changes. We will notify you at your registered email address before any significant changes take effect. The "Last Updated" date at the top of the page always reflects the most recent version. Continued use of the platform after an update will be considered acceptance of the new policy. If you have any questions about a change, please contact our support team.

We are always committed to protecting your data

If you have more questions about privacy, our support team is always here for you. Join krkya today for a safe and transparent gaming experience.